WE'VE GOT YOUR BACK
That’s our guarantee. That means if your item is flawed or defective, send it back within 15 days of the initial shipment date for a full refund or replacement, your choice. You can even send it back if you just don’t like it.
In the incredibly unlikely event that your product fails due to a defect, we will repair it, replace it, or refund your money at our discretion.
ROUT bags are under warranty for a period of 60 days starting the day the product is shipped from our warehouse. HOWEVER, the warranty does not cover damages resulting from normal wear and tear, improper use, abuse, negligence, or accident. Our products are designed to carry your gear and protect it along the way, but we are not responsible for any damage to any items carried in ROUT products.
That's on you, dude.
For returns of any kinds, check out the returns section, contact us at (877) 672-ROUT, or send us an email at firstname.lastname@example.org.
Bottom line: we are freaks about quality, and go to painstaking effort to make sure everything that leaves our warehouse is 100% rock solid. But like we said, if something slipped through the cracks, we’ve got your back. Simple.